Privacy Policy

1. Scope and who we are

GSI Bangladesh ("GSI", "we", "our" or "us") provides tools that allow a business to connect its Facebook Page and use automation to answer customer messages, provide product information, support order collection and assist human agents. This policy applies to information processed through GSI Bangladesh websites, connected Facebook Pages, Messenger conversations and related business tools.

2. Information we may process

Depending on how you interact with a connected Page or business, we may process:

• Facebook profile information made available through Meta, such as your name, Page-scoped user identifier and profile picture.
• Messages you send to the Page, message timestamps, conversation metadata, reactions, and attachments such as images, audio or documents.
• Information you voluntarily provide, including phone number, delivery address, product choice, order notes and payment or delivery details.
• Technical and security information such as request logs, IP address, browser or device information and integration event status.
• Business-account information supplied by the Page owner to configure products, reply instructions, automation and connected services.

We receive Facebook and Messenger information through Meta's authorized APIs and only according to the permissions granted to the connected application and Page.

3. AI-assisted and automated replies

Automation is intended to answer common questions and support customer service. It can make mistakes. A customer may ask to speak with a human, and the connected business remains responsible for reviewing important order, payment, legal, safety or account decisions. GSI does not use automated replies to make decisions that produce legal or similarly significant effects about an individual.

4. How we use information

• Deliver, operate and secure Facebook Page messaging and AI-assisted reply features.
• Answer questions, show relevant product information, collect requested order details and provide customer support.
• Route a conversation to a human agent and maintain conversation continuity.
• Detect abuse, diagnose failed integrations, prevent fraud and maintain service reliability.
• Comply with applicable law, enforce our terms and protect users, businesses and our services.
• Measure and improve service performance using information appropriate for that purpose.

5. Legal basis and business responsibilities

Where applicable, information is processed to perform a requested service, support the legitimate interests of GSI and the connected business, comply with legal obligations, or based on consent. A business connecting its Facebook Page must provide its own notices where required and must use customer information lawfully.

6. When information is shared

We do not sell personal information. We may disclose only the information reasonably needed to:

• Meta/Facebook, as required to send and receive Page messages through Meta products.
• AI, cloud hosting, database, security, analytics and technical service providers acting for us.
• The business that operates the connected Page and its authorized staff.
• Payment, delivery or order-fulfilment providers when requested and necessary to complete a service.
• Authorities or other parties when required by law or necessary to protect rights, safety and service integrity.

Some providers may process information in other countries. Where required, we use appropriate safeguards for these transfers.

7. Retention and security

We retain information only for as long as reasonably necessary to provide the service, maintain conversation or order records, resolve disputes, prevent abuse and meet legal or accounting obligations. Retention can vary by information type and by the settings or legal duties of the connected business.

We use reasonable administrative, technical and access-control safeguards designed to protect information. No internet service can guarantee absolute security, so please avoid sending unnecessary sensitive information in Messenger.

8. Access, correction and data deletion

You may request access, correction or deletion of personal information associated with your interaction. Send an email to tanvirkh44@gmail.com with the subject “GSI Data Deletion Request” and include:

• The Facebook Page or business you contacted.
• Your Facebook display name and, if available, the approximate date of the conversation.
• The specific information or conversation you want deleted.

We may ask for limited additional information to verify that the requester is the correct person. We will acknowledge the request and take reasonable action, normally within 30 days, unless information must be retained for security, fraud prevention, legal, tax or dispute-resolution reasons. You may also remove the relevant app or business integration through your Facebook settings; this does not automatically erase records that must lawfully be retained, so contact us for a deletion request.

9. Children's privacy

Our business tools are not directed to children under 13. We do not knowingly collect personal information from a child under 13. A parent or guardian who believes a child has provided information may contact us for review and deletion.

10. Changes to this policy

We may update this policy when our services, providers or legal obligations change. The effective date at the top will identify the latest version. Material changes will be communicated where reasonably required.

11. Contact